Most companies use multiple systems to capture event data of how their prospects and customers are interacting with their sales and marketing tactics. This leads to disparate, siloed data that must be brought into a single location to make it actionable.
D&B CDP supports import connectors that allows users to bring in all event data related to their sales and marketing outreach into the product. This lets users leverage this data to create target lists via segmentation and view it holistically through the Account 360 dashboard.
- What is an event?
- What are events based on?
- What information is required in an event?
- What are some examples of event data?
- How can I import my event data into the CDP?
What is an event?
Events are activities related to your prospects and customers. Capturing all of the activities that your contacts or accounts are taking is important to fully understand where they are in the buying journey. Event activities may be triggered internally (e.g. sales rep creates a new opportunity in CRM) or by your prospects (e.g. opens an email in your marketing campaign).
What are events based on?
Events can be based on contacts or accounts. Outreach tactics that are tracked to a use email or login such as email marketing and product usage is typically collected and captured at the contact level, but when contact-level information is not available, the event is based on the account (e.g. 3rd party intent, Opportunity stage).
What information is required in an event?
- Date and Time - tells when the event occurred
- Information to Join the event to an Account or Contact - An Account ID, Contact ID or Lead ID must be included on event data for it to join to an account or contact in the CDP. These fields must be mapped as an "Id" data type.
- Information of the Event - This varies and is different for each event (ex: "Activity Type", "Event", "Stage")
D&B CDP currently offers native import connectors that automatically pull in event data from several sales and marketing systems. This enables you to have your event data automatically refreshed to ensure that your segmentation strategy is using the latest data available.
What are some examples of event data?
Red asterisks (*) indicate required fields for importing the event data.
|2021-01-11T12:13:59.000Z||107275821||Click Email||Cloud Solutions|
|2021-01-11T13:05:44.000Z||6159997||Click Email||Cloud Solutions|
|2021-01-11T13:20:14.000Z||6159997||Send Email||Cloud Solutions|
Note: A Contact Id or Lead Id is needed to join Marketing Activity to a contact record.
Note: Sales events can be tied to contacts, leads, and/or accounts using a Contact Id, Lead Id, or Account Id. At least one field containing information about the event must be mapped - "Event" is used in this example but may have any other names in your data.
|Last Modified Date*||Opportunity Id*||Account Id*||Stage*||Product|
|3/17/2020||708239||0011M00002V4gdR||Value Proposition||Public Utilities Monitoring|
|11/11/2020||52902||0011M00002WLVny||Closed Won||Public Utilities Monitoring|
|8/2/2020||196164||0011M00002Vmmmz||Closed Lost||Connectivity Hardware|
|1/12/2020||552013||0011M00002DmPn9||Proposal/Price Quote||Connectivity Solutions|
|6/21/2020||219102||0011M00002DmRcv||Closed Won||Connectivity Solutions|
Note: Tasks can be associated to accounts, contacts, and/or leads using the respective Id's for those sources. At least one Id for one these objects must be mapped to import task data.
How can I configure my event data in the CDP?
To import your event data into the CDP, you must work with your customer success manager. Your customer success manager will help you do the following:
(1) Work with our support team to configure your connector to automatically import data into the CDP. For information on using an automated connector, please read our help article.
(2) Work with our support team to configure the activity groupings you want to track. For information on how to configure activity groupings, please read our help article.